Mia Privacy Policy

‍This Privacy Policy describes how Mia Think, LLC. ("Mia" or "Company") collects, uses, and handles your personal data ("Personal Data"), and what choices you have when you use our website, applications, platforms, and services (collectively, the "Services"). By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree to the practices described in this Privacy Policy, please do not access or use the Services. Any capitalized terms not defined herein have the meaning ascribed to them in our Terms of Service.

We collect several different types of information for various purposes to provide and improve our Services, including Personal Data and Usage Data as set forth below. If you do not provide your information when requested, you may not be able to use some or all of our Services if that information is necessary to provide you with our Services or we are legally required to collect it.

‍Mia may use Personal Data and Usage Data for the following purposes:

Service Operation. To provide, update, maintain, improve, monitor, and protect our Services. This includes using data from your local device to train and improve your personal writing model, as described in Section 2.C, if you have this feature enabled.

Communication. To provide customer and technical support, to send service-related emails, and to send marketing emails about new product features or other news about Mia.

Digital Advertising. To display digital advertising to you on our website or other websites (including through the use of cookies or other technologies).

Administration. For transactional, billing, account management, tax, and administrative matters.

Compliance. To comply with applicable laws and regulations or a court or other legal order.

Risk Mitigation. To detect violations of our legal terms, enforce the legal terms that govern your use of the Services, or to detect, prevent, and respond to potential fraud or misuse of the Services.

Interaction Improvement. To develop and improve our marketing activities to better match your interests and preferences.

Marketing. To contact you with marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following any unsubscribe link or other mechanism provided to remove yourself from such communications.

Other. For other lawful purposes with your consent. ‍ Our lawful basis to collect and use your Personal Data and Usage Data will depend on the type of information and the context in which we process it. We may process your information to enter into or perform a contract with you, for the purposes of our legitimate interests (unless your rights and freedoms override those interests), with your consent, or to comply with our legal obligations (e.g. to comply with applicable laws and regulations or a court or other legal order).‍

Mia, and the third parties we work with, use cookies and other tracking technologies on the Services to collect information about your usage of the Services and your device. Our use of such technologies is described in our Cookie Policy.‍

We retain different types of your data for different periods of time, depending on the nature of the data and the purpose for which it is used.

Customer Content. In line with our commitment to user privacy, Customer Content (your audio Inputs and text Outputs) that is processed in the cloud is not stored on our servers long-term. It is deleted shortly after the transcription or service is rendered.

Personalization Data. Data uploaded in batches from your local device for personal model training is retained only as long as necessary to complete the training process for your personal model, after which it is deleted from our systems. Data stored locally on your device remains under your control.

Personal Data and Usage Data. We retain Personal Data associated with your account, such as your name and contact information, for as long as your account is active. If you cancel your subscription or your account becomes inactive, we may retain your contact information for a longer period for the purpose of sending marketing communications, such as news about new features you may be interested in. You can opt out of these communications at any time by using the "unsubscribe" link in any email or by contacting us. We retain other data, such as Usage Data and information needed for billing and compliance, for as long as necessary to fulfill our business purposes and comply with legal obligations. You may request the deletion of your Personal Data as described in Section 10.

Once data is no longer needed, we will either delete or anonymize it. If we anonymize, aggregate, or de-identify data, we may use and disclose it for any business purpose.

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Mia will take steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

This section describes when we may disclose Personal Data:

Services Providers. We may disclose Personal Data with Services Providers who are working on our behalf (e.g. billing and payment service providers, third-party LLM providers, analytics providers, cloud providers, communications providers). Additionally, we may share your data with third-party LLMs in order to provide certain features. Your data is never used to train these services and will be deleted after 30 days.

Customers. If a customer of Mia (e.g. your employer) has given you access to the Services, we may disclose certain information about you (e.g. your account or device information) with that Customer to satisfy our contractual obligations and for the purposes otherwise described herein.

Protection of Mia and Others. We may disclose your information to protect the rights, property, or personal safety of Mia, its agents and affiliates, its users, and the public. This includes exchanging information with other companies and organizations for fraud protection, spam/malware prevention, and similar purposes. We may also disclose your Personal Data if we believe that disclosure is reasonably necessary to comply with any applicable law or regulation, if we are required by law to comply with any court order or legal process or respond to any government or regulatory request, and to maintain and enforce our agreements and policies.

Business Transfers. We may disclose your Personal Data in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company, in reliance on our legitimate business interests.

Affiliates. We may disclose Personal Data with our affiliates who use Personal Data as set out in this Privacy Policy.

Advertising Partners. We may partner with third party advertising networks, exchanges, and social media platforms (e.g. LinkedIn) to display advertising on our Services or to manage and service advertising on other sites, and we may disclose or otherwise make available Personal Data with them for this purpose. Please see our Cookie Policy for more information.

Others with Your Consent. We may share your Personal Data with other third parties with your express consent.‍

‍The security of your data is important to us. We implement technical, administrative and physical safeguards to protect the information we collect from loss, misuse and unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.‍

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR. You can learn more about GDPR here. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at privacy@getmia.ai.

In certain circumstances, you have the following data protection rights to:

• access, update or to delete the information we have on you;
• have your information rectified if that information is inaccurate or incomplete;
• object to our processing of your Personal Data;
• request that we restrict the processing of your personal information;
• be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;
• withdraw your consent at any time where we rely on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not be able to provide Services without some necessary data.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

To use the Services, you must be at least 13 if you reside in the United States, and 16 if you reside anywhere else. If you are under the age of 18, depending on where you live, you may need to have your parent or guardian's consent to these Terms and they may need to enter into these Terms on your behalf. If you are a parent or guardian and become aware that your child provided us with Personal Data, you should contact us at support@getmia.ai.

We may use third-party companies, vendors, personnel and other service providers to facilitate our Services, provide Services on our behalf, analyze how our Services are used, and provide similar third-party services (collectively, "Services Providers"). These Services Providers may have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

The Services may contain links to third-party websites or services. We are not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your information by third parties will be subject to the privacy policies of the third-party websites or services, and not this Policy. We urge you to read the privacy and security policies of these third parties before providing information to them.

We'll update this Privacy Policy from time to time. When we make changes, we'll update the date at the top of the Privacy Policy. If a modification meaningfully reduces your rights, we will notify you (by, for example, sending you an email or displaying a prominent notice within the Services). The notice may designate a reasonable period after which the new terms will take effect. Modifications will not apply retroactively. We encourage you to check back periodically to review this Privacy Policy for any changes since your last visit. This will help ensure you better understand your relationship with us, including the ways we process your Personal Data.

If you have any questions about this Privacy Policy, please contact us by email at privacy@getmia.ai.‍

If you are a California resident, please review this supplemental notice.